Voice over IP (VoIP) is an internet protocol that converts audio and video signals into digital packets and transmits them over the internet. Current net neutrality rules protect the internet from being classified as a Telecommunications service, thus allowing businesses to bypass expensive long distance calls typically associated with traditional phone lines just by using VoIP.
Standard VoIP phones very much resemble their traditional analog telephone counterparts. They include similar features such as Call Waiting, Auto Answer, Music on Hold, Caller ID, 3-way conferencing , and Call Forwarding among many other features. But unlike traditional telephone services, quality VoIP phones require other internet exclusive features such Quality of Service (QoS), low latency, and the SIP protocol to operate correctly.
Mainstream application software such as Skype, Google talk, and Facebook Messenger are examples of VoIP. Though these applications use proprietary protocols, VoIP gateways can translate the different type of protocols into the SiP protocol, the universal language of VoIP systems. VoIP Gateways ensure that customers utilizing VoIP phones can communicate with older traditional phone systems.
VoIP is a scalable solution for businesses seeking a cost-effective communication system, particularly for long distance.