PlanetechPRO® Limited Lifetime Hardware Warranty
Thank you for selecting PlanetechPRO® Limited Lifetime Warranty products.
Important! If you do NOT register your Industrial PlanetechPRO® product, it will default to the standard five (5) year warranty.
To register your product, direct your Web browser to:
HOW CONSUMER LAW RELATES TO THIS WARRANTY
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE, PROVINCE, OR COUNTRY.
OTHER THAN AS PERMITTED BY LAW, PLANET TECHNOLOGY USA DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR STATE, PROVINCE, OR COUNTRY.
For standard Planet Technology USA warranty support in the United States, please contact:
PRODUCTS COVERED BY THIS WARRANTY
As indicated above, the benefits to the consumer given by this PlanetechPRO® warranty do not exclude any other rights and remedies of the consumer under any law in relation to the goods and services to which the warranty relates. This warranty is eligible to any PlanetechPRO® products you have purchased from Planet Technology USA (an authorized PLANET Technology reseller).
Our policy is to offer product warranties and to perform services only on products purchased from Planet Technology USA. If you purchased models covered under the PlanetechPRO® program from an unauthorized reseller or if the original factory serial number has been removed, defaced or altered, this Planet Technology USA warranty will not be valid.
Please be careful where to purchase models that are covered under PlanetechPRO®. Only purchases from Planet Technology USA are eligible. Please protect yourself and your product by ensuring that you only purchase Planet Technology USA products. For a list of eligible PlanetechPRO® products, click here.
WHAT THIS WARRANTY COVERS
Planet Technology USA warrants its products contained in their original packaging against defects in material and workmanship when the products are used normally for their intended purposes.
All PlanetechPRO® limited warranties need to be registered and mailed in 35 days after the date of shipment. PLEASE RETAIN A COPY OF YOUR RECEIPT AS PROOF OF PURCHASE. The length of the limited warranty will vary depending upon the Planet Technology USA product you bought. Please see the product detail pages on planetechusa.com to determine the warranted period for your specific Planet Technology USA product.
All Planet Technology USA warranties (as opposed to statutory guarantees or non-excludable statutory warranties), including any implied warranties, are valid only for the period of time the Planet Technology USA product is owned by the “original purchaser” of the product. The “original purchaser,” for the purposes of this warranty, is the first purchaser of the product from Planet Technology USA. All Planet Technology USA limited warranties, including lifetime warranties, are not transferable.
There are some components of current Planet Technology USA products, such as hard drives, batteries, and power supplies that will have warranty lengths that differ from the underlying Planet Technology USA product.
TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WHAT IS NOT COVERED BY THE PLANET TECHNOLOGY USA WARRANTY:
This warranty does not apply if the Planet Technology USA product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to product manual instructions, has been modified in any way, or has had any serial number removed or defaced. For Planet Technology USA products that can use replaceable batteries, use of only high-quality, non-counterfeit, and non-rechargeable batteries is recommended. In these products, the use of rechargeable batteries or inferior-quality batteries that cause damage to your Planet Technology USA product will void this warranty. Repair or modification of the product by anyone other than Planet Technology USA or a Planet Technology USA approved agent will void this warranty.
In order to obtain warranty service under this PlanetechPRO® warranty, during the Planet Technology USA product’s warranted period, as set forth above, you must submit a valid claim to Planet Technology USA by:
- obtaining an RMA number by filling out the RMA form here;
- returning (at your shipping cost) the failed product to the address provided by Planet Technology USA technical support; and
- providing Planet Technology USA with a serial number that is valid in our database.
After completing the above three steps, the customer can return the product to Planet Technology USA at their cost. Replacement products will be returned to the customer via Ground Priority. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished or used parts may be used to repair the goods. If Planet Technology USA, by its sole determination, is unable to replace the defective product, it will refund the depreciated purchase price of the product.
IF YOUR PLANET TECHNOLOGY USA PRODUCT IS CAPABLE OF STORING SOFTWARE PROGRAMS, DATA AND OTHER INFORMATION, YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE INFORMATION CONTAINED ON THE STORAGE MEDIA TO PROTECT THE CONTENTS AND AS A PRECAUTION AGAINST POSSIBLE OPERATIONAL FAILURES. DURING WARRANTY SERVICE OR ANY OTHER TECHNICAL SUPPORT IT IS POSSIBLE THAT THE CONTENTS OF THE PLANET TECHNOLOGY USA PRODUCT’S STORAGE MEDIA WILL BE LOST, REPLACED OR REFORMATTED. IN SUCH AN EVENT PLANET TECHNOLOGY USA AND ITS AGENTS ARE NOT RESPONSIBLE FOR ANY LOSS OF SOFTWARE PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE STORAGE MEDIA OR ANY OTHER PART OF THE PLANET TECHNOLOGY USA PRODUCT SERVICED.
PLANET TECHNOLOGY USA’S RESPONSIBILITIES
As long as you fulfill your obligations under “ YOUR RESPONSIBILITIES ” above, Planet Technology USA will replace your product with the same or functionally equivalent product, at its discretion, free of charge (except for shipping charges as provided above).
LIMITATION OF LIABILITY
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLANET TECHNOLOGY USA IS NOT LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES RESULTING FROM USE OR MALFUNCTION OF PLANET TECHNOLOGY USA PRODUCTS, COMPROMISE OR CORRUPTION OF DATA, LOSS OF PROFITS OR REVENUES, COSTS OF REPLACEMENT GOODS OR COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE PLANET TECHNOLOGY USA PRODUCT, EVEN IF PLANET TECHNOLOGY USA IS INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
SOME STATES (OR COUNTRIES OR PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
THE EXCLUSIONS AND LIMITATIONS OF LIABILITY SET OUT IN THIS DOCUMENT DO NOT AFFECT YOUR STATUTORY RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW OR UNITED STATES CONSUMER LAW. Subject to any statutory rights you may have under the Australian Consumer Law or United States consumer law, to the fullest extent otherwise permitted by law and except as specifically provided in this document, the warranties and remedies in this warranty agreement are exclusive and in lieu of all others, oral or written, express or implied. Any and all other warranties are expressly excluded.
This warranty will be governed and construed in accordance with the laws of the country in which the Planet Technology USA product purchase took place.