PlanetechPRO Lifetime Warranty FAQ
PlanetechPRO products have always been designed and built to the higher standards required for business-class networks. To clearly demonstrate that PLANET TECHNOLOGY USA® products offer world-class quality, PLANET TECHNOLOGY USA offers the original purchaser a limited lifetime hardware warranty on PLANET TECHNOLOGY USA Industrial switches.This means that as long as a customer owns its Planet Technology Industrial switches and can show original proof of purchase, PLANET TECHNOLOGY USA will replace it if it breaks. PLANET TECHNOLOGY USA knows that PlanetechPRO products are reliable and are willing to stand behind them for life.
Your PLANET TECHNOLOGY USA product must have been purchased from an authorized PLANET TECHNOLOGY USA reseller in order to be eligible for warranty coverage. To see a list of PLANET TECHNOLOGY USA authorized resellers, please click here.
Frequently Asked Questions
Q: How long are products covered?
A: For as long as the original buyer owns the PlanetechPRO product. Original proof of purchase is required to receive warranty service.
Q: Which products are covered?
A: All Planet Technology USA Industrial products (EXCLUDING Industrial Power Supplies). To see a list of covered products, click below.
Q: What products are NOT included?
A: Planet Technology USA products that are not part of the PlanetechPRO line will continue with their existing warranties.
Q: What happens if a product is discontinued?
A: Per PLANET TECHNOLOGY USA standard hardware warranty, product that fails after it has been discontinued will be replaced with a new unit, a refurbished unit, or PLANET TECHNOLOGY USA will refund the purchase price of the unit, less a reasonable usage charge.
Q: How do I register my PlanetechPRO product?
A: Your Industrial PlanetechPRO unit must be registered in order to qualify for the lifetime warranty. Registration must be done within 30 days of the shipment date. Please click here to fill out the form.