The following contains the details of Planet Technology USA’s product return policy. For RMA’s, please reach out directly to us and visit this page to request an RMA.
- RMA numbers are only valid for 15 days from the date issued.
- Return for refund merchandise is required to return the original accessory together for full refund.
- A minimum 20% restocking fee will be applied if returned for refund or credit merchandise is missing parts/incomplete or falls under Physical Damage Policy (https://planetechusa.com/terms-and-conditions/)
- Planet Technology USA / planetechusa.com reserves the right to refuse RMA application if defective description is not clear enough.
- Repair, replacement or store credit will be covered within the warranty period of the product.
- Returns for refund are eligible within 30 days from the date of purchase invoice. Original shipping charges are non-refundable. Refunds will ONLY be issued to the original payment method of the order.
- Returns beyond 30 days but within 90 days from the date of purchase invoice are ONLY eligible for store credit for future purchases. Original shipping charges are non-refundable.
- Returns after 90 days and within warranty coverage, eligible for repairs only.
- Shipping document of Invoice, Packing and Waybill are required to fax/email to planetechusa.com for outside USA after RMA number is released.
- Customers are responsible for ALL return shipping costs to Planet Technology USA.
- Cost of shipping products back to the customer will be covered by Planet Technology USA (Free ground shipping for USA – domestic customers only. International customers are responsible for shipping costs.)
- Warranty applies to the customer who have purchased the product directly from Planet Technology USA.
- Warranty repair, exchanges and refunds WILL NOT be applied to items of physical damage, improper installation, abuse, or liquid damage. Items will be returned to the customer after inspection.
- Unauthorized RMA items will NOT be processed.
- RMA number must be visible on returned package(s) for shipment to be received.
Questions about Planet Technology USA’s return policy? Please don’t hesitate to contact us here or call (909) 591-8891.