The following contains Planet Technology USA’s product return policy. For RMA’s, please contact us and visit this page to request an RMA.
- RMA numbers are only valid 15 days from the date issued.
- Return for refund merchandise is required to return the original accessory together for full refund.
- A minimum 5% transaction fee will apply to all pending returns.
- A minimum 15% restocking fee will be applied if returned merchandise is missing parts/incomplete.
- Planet Technology USA / planetechusa.com reserves the right to refuse RMA application if defective description is not clear enough.
- Repair, replacement or store credit will be covered within the warranty period of the product.
- Returns for refund are eligible within 90 days from the date of purchase invoice. Original shipping charges are non-refundable. Refunds will ONLY be issued to the original payment method of the order.
- Returns beyond 90 days from the date of purchase invoice are ONLY eligible for store credit. Original shipping charges are non-refundable.
- Shipping document of Invoice, Packing and Waybill are required to fax/email to planetechusa.com for outside USA after RMA number is released.
- Cost of shipping products back to the customer will be paid by Planet Technology USA (Free ground shipping for USA – domestic customers only. International customers are responsible for shipping costs.)
- Warranty applies to the customer who have purchased the product directly from Planet Technology USA.
- Warranty repair, exchanges and refunds WILL NOT be applied to items of physical damage, improper installation, abuse, or liquid damage. Items will be returned to the customer after inspection.
- Unauthorized RMA items will NOT be processed.
- RMA number must be visible on returned package(s) for shipment to be received.
Questions? Please contact us here or call (909) 591-8891.