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Cost-effective, High-performance VoIP Communication
Planet’s VGW-400FS enterprise-class 4-port SIP VoIP Gateway provides added flexibility during migration to Unified Communications by supporting the traditional analog devices (analog phones, fax machines, modems, voicemail systems, and speakerphones). The company to save money on long-distance calls by having remote workers dial in through a Unified VoIP Communication System. No long-distance call charge would occur because the call would act as an extension call instead. The VGW-400FS also allows calls to be transferred to anyone at any location within the voice system, which allows enterprises to communicate more effectively.
The VGW-400FS supports Session Initiation Protocol 2.0 (RFC 3261) for easy integration with general voice over IP system. The VGW-400FS is able to broadly interoperate with equipment provided by VoIP infrastructure providers, thus enabling them to give their customers with better multi-media exchange services.
Enhanced, Full-Featured Business Gateway
The VGW-400FS is a full-featured enhanced business SIP Gateway that addresses the communication needs of the enterprises. It provides the 4-line FXS gateway with SIP protocol IP device which allows connection with 4-line analog telephone set to make or receive VoIP call over Internet or VPN network. This device is suitable for office PABX to enable a VoIP call without changing cabling, dial plan and extension number.
The VGW-400FS supports all kinds of SIP-based gateway features and multiple contact filter functions, such as 4 SIP trunk accounts, both IPv6 and IPv4 protocols, flexible dial plan and route plan features, and switch analog and VoIP signal to help both protocols to communicate.
Secure, High-Quality VoIP Communication
It can effortlessly deliver secured toll voice quality by utilizing cutting-edge 802.1p QoS (Quality of Service), 802.1Q VLAN tagging, and IP TOS (Type of Service) technology. Using voice and data VLAN can easily separate the data and voice, thus maintaining the best quality.
Supporting Caller ID
Both the FXS and FXO ports of the VGW-400 series supports caller ID function, helping users identify the calling number and block unwanted anonymous callers. The FXS port transmits caller ID, while the FXO port receives caller ID. The caller ID interoperates with analog phones, public switched telephone networks (PSTN) and private branch exchanges (PBXs).
|WAN||1 x 10/100Mbps RJ-45 port|
|LAN||1 x 10/100Mbps RJ-45 port|
|Voice||4 x RJ-11 connection (4 x FXS)|
|Protocols and Standard|
|Data Networking||IPv4 (RFC 791) and IPv6
IPv6 auto configuration (RFC 4862)
IPv6 only, IPv4 only or dual stack
MAC address (IEEE 802.3)
MAC clone setting
Vendor Class ID
IP / ICMP / ARP / RARP / SNTP
DHCP Client (RFC 2131), WAN port
DHCP Server, LAN port
NAT Server (RFC 1631)
PPPoE Client / DNS Client / TFTP Client
DDNS (Planet DDNS, Easy DDNS, DynDNS)
URL / IP / MAC / Port Filter
Application Program Filter
Port Forwarding (TCP, UDP or both)
Bandwidth control (download and upload), maximum bandwidth priority setting
UPnP Server at LAN port
Behind NAT, use DMZ for NAT traversal
SNTP with time zone and Daylight Saving
TCP/UDP (RFC 793/768), RTP/RTCP (RFC 1889/1890), IPV4 ICMP (RFC 792)
VoIP VLAN Support 802.1Q, 802.1P
VLAN ID Range: 2 to 4094
VLAN Priority: 0 to 7 (Highest Priority)
QoS: DiffServ (RFC 2475), TOS (RFC 791, 1394)
|Voice Gateway||RFC 3261 compliance
Supports up to 4 SIP Trunks to Register
SIP UDP Protocol
Supports SIP compact Form
Supports SIP HOLD Type: Send Only, 0.0.0.0 or inactive
SIP Session Timer (RFC 4028)
SIP Session Refresher: UAC or UAS
MD5 Digest Authentication (RFC 2069 / RFC 2617)
Reliability of provision response PRACK (RFC 3262)
Early/Delay Media support
Offer/Answer (RFC 3264)
Message Waiting Indication (RFC 3842)
Event Notification (RFC 3265)
REFER (RFC 3515)
Supports Outbound Proxy
Supports Primary and Backup SIP Server
Supports STUN NAT Traversal
Supports “rport” parameter (RFC 3581)
Configure SIP local Port
SIP QoS Type: DiffServe or QoS
Accept Proxy Only : Yes or No
|Audio Codec||G.711 A-law/μ-law, G.729A, G.723.1 (6.3K, 5.3K)
Select voice codec priority : Local or Remote
Voice Payload size (ms) configuration
LEC : Line Echo Canceller
Max Echo Tail Length (G.168): 32, 64 and 128ms
Packet Loss Compensation
Automatic Gain Control
In-band/out of band DTMF (RFC 4733, RFC 2833 / SIP INFO)
Adaptive/Configurable Jitter Buffer
G.168 Acoustic Echo Cancellation
Configure RTP basic Port
RTP QoS Type : DiffServ or TOS
Phone Book (50 records) for peer to peer calls
Dialing Plan with drop, replace, Insert dialing digits
Selects first digit and inter digit timeout duration (Sec)
Selectable Call Progress Tone
Supports Specified Line Calling
|Call Functions||Supports Peer to Peer dialing
4-line FXS connects to analog phone set or PABX
Caller ID recognition DTMF (before/after 1st ring) and FSK (before 1st ring), ETSI and Bellcore
DTMF Caller ID start and stop BIT configurable
Tone Generation: Ring Back, Dial, Busy, call waiting, ROH, Warning, Holding, Stutter dial tone and disconnect tone
Configure Tone Frequency, Cadence, Level and Cycle
Select Tone specification by Country name List
Global Country Based Tone Specification
NAT Traversal support STUN, UPNP and Behind NAT
Out-Band DTMF with RFC 2833 and SIP Info
RFC2833 Payload type: 101 or 96
DTMF send out ON and OFF Time configure
DTMF incoming recognition Minimum ON and OFF time
DTMF Relay Volume configuration
T.38 FAX Volume configuration
Flash Time transmit via SIP Info (Enable or Disable)
Message Waiting Indication (Stutter Tone Notice)
Blocks Anonymous Call
Call Hold , Call Transfer
|FXS Line Configuration||Activates or deactivates : Line ID, Line Phone number
Polarity Reversal detection or generation for call establish and Billing
HOT Line to desired phone number
Plays voice file to incoming call
Repeats playing voice file counts
Self-recorded voice files to upload
Generates FLASH TIME to PSTN network
T.38 or FAX Relay Type
Incoming and outgoing dB value configurable
Dialing Answer Delay time to establish call path
Answers PSTN incoming call after how many ring cycles
Caller ID detection mode by Country selection
Outgoing SIP Caller ID Selection
Supports 4 SIP Trunk
Accepts desired SIP Proxy incoming calls Only
|Flexible Routing Plan||Prefix Match and Length
Programmable Hunting Cycle
Backup Routes with Digit Manipulation
|Flexible Dial Plans||Retrieves transfer call from 3rd party by dial code (default: *#)
Inter digit time out setting
First digit dial out delay time setting
End of dial keypad number
Dial Rule : Match dial prefix and maximum digits length (1-15)
Phone Book can be exported or imported
|FXS Analog 2-wire interface||Flash Time Detection: range from 80 to 800 ms
ON-HOOK Voltage -48Vdc
Configure Ring Cadence, Frequency and Voltage
Supports Polarity reversal for Billing
Service Up to 1 Kilo-meter distance to analog telephone set
Generate Current Drop Time (Open Loop Disconnect time)
|Management||Administrative Telnet CLI and HTTP, HTTPS
HTTP provision through MAC address
Multilingual Web User Interface
3 Levels of User Access Right with Password protection with different Web Language (Administrator, Supervisor and User)
HTTP/HTTPS Service Access limitation from WAN port
Configure Service ports at HTTP, HTTPS and telnet Services
Phone Debug Module: Device Control, Call Control, DB, Verbose
SIP Debug Module: Register, Call, SIP Message, Others
SNTP Debug Module
Device Debug Module
Provides System Status Logs
Connect to external SYSLOG Server
Status display: Network, Line, SIP Trunk status
Diagnostics (debug through Syslog Event Notice)
Debug in real time by Telnet
Auto Provision via HTTP Server
SNMP v2 / Trap
Dual Firmware Image Backup
Reset to factory Default
|Power Requirements||12V DC, 1.5A|
|Operating Temperature||0 ~ 45 degrees C|
|Operating Humidity||10~90% relative humidity, non-condensing|
|Dimensions (W x D x H)||175 x 32 x 126 mm|
|Emission||CE, FCC, RoHS|
|Connectors||Two 10/100Base-TX RJ-45 Ethernet ports
Four RJ-11 ports
DC power jack
Device Downloads (Manuals, Quickstart Guides, Datasheets)
Planet Technology USA Device Warranty Information
Planet Technology USA honors its products that Planet and it's partners engineer and manufacture. Our products sold are of the highest standards available. All products come with a TWO year limited warranty on all products sold by directly by Planet Technology USA, unless specifically stated otherwise on our product documentation. This warranty period of two years applies from the ship date to all our products which are purchased legally and owned by the original customer. If you have purchased the product from a reseller you must contact the reseller directly. Should repairs fail to recover the product Planet Technology USA will replace the product with a similar product or a suitable replacement. Other information is as follows.
Planet Technology USA is not responsible for any other cost incurred.
All replacement units inherit the existing warranty.
Expedited return can be fulfilled for a predetermined fee.
An extended warranty may be purchased for eligible equipment.
If a product needs to be returned for RMA you can fill out the form HERE (RMA Page)
*Planet Technology USA assumes no responsibility for the risk of damage to any external devices (Devices that are not ours). It is the duty of the customer to check and make sure everything is compatible.
The Limited Warranty applies only to products sold directly by Planet Technology USA that can be identified as a Planet Technology USA product (by name, logo, purchase documentation). The Limited Warranty does not apply to (a) damage caused by accident, abuse, misuse, misapplication; (b) damage caused by unauthorized service performed by anyone who is not an authorized Planet Technology USA service specialist (c) a product or a part that has been modified without the written permission of Planet Technology USA; or (d) if any Planet Technology USA serial number has been removed or tampered.
Planet Technology USA warrants its products against defects in material and workmanship, under normal use and service, for the following lengths of time from the date of purchase.
- AC/DC Power Adapter, Cooling Fan, and Power Supply carry 1 year warranty.
If a product does not operate as warranted during the applicable warranty period, Planet Technology USA shall reserve the right, at its expense, to repair or replace the defective product or part and deliver an equivalent product or part to the customer. The repair/replacement unit’s warranty continues from the original date of purchase. All products that are replaced become the property of Planet Technology USA. Replacement products may be new or reconditioned. Planet Technology USA does not issue refunds or credit. Please contact the point-of-purchase for their return policies.
Planet Technology USA shall not be responsible for any software, firmware, information, or memory data of customer contained in, stored on, or integrated with any products returned to Planet Technology USA pursuant to any warranty.
There are no user serviceable parts inside the product. Do not remove or attempt to service the product by any unauthorized service center. This warranty is voided if (i) the product has been modified or repaired by any unauthorized service center, (ii) the product was subject to accident, abuse, or improper use (iii) the product was subject to conditions more severe than those specified in the manual.
Warranty service may be obtained by contacting Planet Technology USA within the applicable warranty period and providing a copy of the dated proof of the purchase. Upon proper submission of required documentation a Return Material Authorization (RMA) number will be issued. An RMA number is required in order to initiate warranty service support for all Planet Technology USA products. Products that are sent to Planet Technology USA for RMA service must have the RMA number marked on the outside of return packages and sent to Planet Technology USA prepaid, insured and packaged appropriately for safe shipment. Customers shipping from outside of the USA and Canada are responsible for return shipping fees. Customers shipping from outside of the USA are responsible for custom charges, including but not limited to, duty, tax, and other fees.
WARRANTIES EXCLUSIVE: IF THE PLANET TECHNOLOGY USA PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, THE CUSTOMER’S SOLE REMEDY SHALL BE, AT PLANET TECHNOLOGY USA'S OPTION, REPAIR OR REPLACE. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PLANET TECHNOLOGY USA NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION MAINTENANCE OR USE OF PLANET TECHNOLOGY USA'S PRODUCTS.
PLANET TECHNOLOGY USA SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER’S OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.
LIMITATION OF LIABILITY: TO THE FULL EXTENT ALLOWED BY LAW PLANET TECHNOLOGY USA ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATE, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT PLANET TECHNOLOGY USA'S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.
Governing Law: This Limited Warranty shall be governed by the laws of the state of California.
Some Planet Technology USA products include software code written by third party developers. These codes are subject to the GNU General Public License ("GPL") or GNU Lesser General Public License ("LGPL").
THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, PLANET TECHNOLOGY USA SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF PLANET TECHNOLOGY USA CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. NO PLANET TECHNOLOGY USA RESELLER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY. PLANET TECHNOLOGY USA IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH PLANET TECHNOLOGY USA PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT.
Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state or province.
Shipping costs of products being returned are the responsibility of the customer. Cost of shipping products back to the customer will be paid by Planet Technology USA (Free ground shipping for USA - domestic customers only. International customers are responsible for shipping costs.) This warranty only applies to the customer whom purchased the product directly from Planet Technology USA.
Out of Warranty Service:
For products which are out of warranty, please call or fax in for a RMA number. Once the products for repair are received a quote will be generated for their repair. Customer approval must be obtained before work is begun in repairing or replacing the products. Once the products are repaired, payments must be made or sent for their repair costs before they are shipped back to customers. Shipping costs both to and from the customer are billed to the Customer for products which are out of warranty.